FAQ

Here you'll find quick answers to the most common questions about our brownies, ordering, delivery and everything in between.

I've placed my order, when will it arrive?

We bake our brownies fresh to order and dispatch on Tuesdays and Fridays using Royal Mail Tracked 24 Hour Shipping. Orders received up until 6am Monday morning will be delivered the following Wednesday. Orders received up until 6am Thursday morning will be delivered the following Saturday.

When on my delivery day will my box arrive?

We send our parcels with Royal Mail, using their Tracked 24 service. At checkout, you can add a mobile number to receive text updates and a link to the tracking information. They provide a delivery window so you are aware of when your parcel is going to arrive.

How long will my brownies last?

Your brownies are best enjoyed within 7 days of delivery and will store best in an air tight container. We always make our brownies using fresh ingredients so they are suitable for home freezing should you wish, but from our experience they don't hang around long!

Can I add a gift message?

Yes! You can personalise your gift with a message of up to 200 characters. Please add your message on the product page before adding a box to your basket.

I'm purchasing as a gift, will there be any price details in the box?

No, we don't include any receipts in the box. This information is sent via email to the nominated email address you entered at checkout.

I want to order multiple boxes to the same address, can I get a discount?

Yes! Automatic discounts are applied at checkout. For 2 boxes save 10%, 4 boxes save 15% and 6+ boxes save 20%. We can apply these discounts as multiple boxes are being shipped to the same address.

I want to order multiple boxes to be sent to different addresses, how can I do that?

For boxes to be sent to different addresses, simply add a box to your basket and proceed straight to checkout. You will need to repeat this process for each box, adding the relevant shipping address at checkout each time.

Which ingredients do you use?

In our brownies we use: Sugar, Butter (MILK), EGG, Dark Chocolate (18%)(Cocoa Mass, Sugar, Cocoa Butter, Emulsifier (SOY Lecithin), Natural Vanilla Flavouring), Cocoa Powder, Flour (WHEAT).

For allergens see ingredients in CAPITALS.

What is the nutritional content of the brownies?

Typical Nutritional Values Per 100g: Energy: 501 kcal, 2097kJ, Fat: 28.8g, of which Saturates: 17.5g, Carbohydrates: 53.1g, of which Sugars: 36.2g, Protein: 6.7g, Salt: 0g

What is your refund policy?

Please view our refund policy page here

I've read all of the FAQs and I still need to get in touch

The best way to get in touch is to reply to your order confirmation email. If you have not yet purchased, use the contact form found at the bottom of the page. Please allow up to 72hrs for a reply.